FAQs

General Questions

1. What is the minimum age to purchase a vape?

In accordance with regulations, personal vaporizers cannot be sold to individuals under the age of 21 in all states.

2. I sent an email, but I haven't received an immediate response. Why?

We handle a high volume of emails daily. Kindly allow up to one business day for us to respond. Our responses are processed in the order they are received, from Monday to Friday, between 9:30 am and 5:30 pm. If you send multiple emails before receiving a response, please note that your initial email will be queued at the back.

Shipping Questions

3. How long does it take for my order to ship?

Most orders are shipped within one business day after being placed. Once your order is shipped and labeled, you'll receive an email containing the relevant purchase details.

4. I received the wrong order or a faulty product. How can I return it?

Upon receiving your order, if you find it incorrect or the product is defective, please notify us through email. We will send you a Reply Paid label to facilitate the return process. Once we receive the product, sealed condition is necessary, we will arrange for a replacement to be sent.

Please feel free to contact us if you have any more questions or concerns. We are here to assist you.